TortoiseSales.com provides services to you subject to the following conditions. If you visit or shop at TortoiseSales.com, you accept these conditions. Please read them carefully.
PRIVACY
In order to understand our practices, please review our Privacy Notice. It governs your visit to TortoiseSales.com.
ELECTRONIC COMMUNICATIONS
When you visit TortoiseSales.com catolog or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT All content included on this site, such as text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of TortoiseSales.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of TortoiseSales.com and protected by U.S. and international copyright laws. All software used on this site is the property of TortoiseSales.com or its software suppliers and protected by United States and international copyright laws.
TRADEMARKS
TortoiseSales.com and other marks indicated on our site are registered trademarks of TortoiseSales.com in the United States and other countries. Joe Heinens trademarks may not be used in connection with any product or service that is not TortoiseSales.com, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits TortoiseSales.com. All other trademarks not owned by TortoiseSales.com that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by TortoiseSales.com.
LICENSE AND SITE ACCESS
TortoiseSales.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Joe Heinen. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of TortoiseSales.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Joe Heinen without express written consent. You may not use any meta tags or any other "hidden text" utilizing TortoiseSales.com name or trademarks without the express written consent of TortoiseSales.com. Any unauthorized use terminates the permission or license granted by TortoiseSales.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of TortoiseSales.com so long as the link does not portray TortoiseSales.com and his products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any TortoiseSales.com logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. TortoiseSales.com does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use TortoiseSales.com only with involvement of a parent or guardian. TortoiseSales.com and Joe Heinen reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable content. If you do submit material, and unless we indicate otherwise, you grant TortoiseSales.com a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant TortoiseSales.com the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify TortoiseSales.com/Joe Heinen for all claims resulting from content you supply. TortoiseSales.com has the right but not the obligation to monitor and edit or remove any activity or content. TortoiseSales.com/Joe Heinen takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from Carolina Pet Supply are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. ALL ANIMAL SALES ARE FINAL
SHIPPING & RETURNS
Reptiles
All animals are conditionally guaranteed to arrive alive provided all of the following conditions are met.
- The low temperature for the day must be above 40 degrees and the high temperature for the day must be below 88 degrees at the destination. This specifically refers only to the high and low temperature for the day. It does not refer to the exact temperature at the exact time of arrival. Weather information for your location is taken from the Weather Channel and NOAA National Weather Service.
- Animals shipped by UPS overnight delivery service must be delivered the next day on the first attempt and before 12:01 p.m. (individuals living in remote areas where delivery times may be later should email me to discuss shipping alternatives).
- A signature is required for receipt of all shipments. I am not responsible for weather conditions, mechanical failures, mishandling by the carrier, or carrier delays that could void the live arrival guarantee.
All of these conditions are required for the live arrival guarantee to be valid. Failure to meet any one of these conditions for any reason will void the guarantee and your right to any claims. Unless mutually agreed upon in writing and signed by both parties no other policies, terms, or guarantees will apply.
*Important*
- You must first meet the three conditions set forth in my guarantee as stated above. If you fail to meet any one of those three conditions no claim will be considered.
- You must report in detail the exact problem with your order within 24 hours from the time the animal signed for. You may email me at carolinapetsupply@eathlink.net or call Kren at 803-348-5260 to advise me of the problem. Again please be sure to include your name, time and date, and a detailed description of the exact problem. If you do not report the exact problem to me within 24 hours no claim will be considered.
- DO NOT DISPOSE OF THE ANIMALS. The problem animals (alive or dead) must be available to be returned promptly at my request. This is how your claim will be verified. If you are unwilling or unable to return the animals (alive or dead) then no claim will be considered. Refunds will be for the cost of the animal(s) only. In the case where the price includes shipping, the cost of shipping will be deducted.
Health guarentees:All animals are sold in "apparent" good health at the time of their sale. This refers only to conditions that are clearly visible to the eye at the time the animal is packed for shipping.
PRODUCT DESCRIPTIONS
TortoiseSales.com attempts to be as accurate as possible. However, TortoiseSales.com
does not warrant that product descriptions or other content of this
site is accurate, complete, reliable, current, or error-free. If a
product offered by TortoiseSales.com itself is not as described, your sole
remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY TortoiseSales.com ON AN "AS IS" AND "AS AVAILABLE"
BASIS. TortoiseSales.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND,
EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE
INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU
EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, TortoiseSales.com DISCLAIMS
ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. TortoiseSales.com DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR
E-MAIL SENT FROM TortoiseSales.com ARE FREE OF VIRUSES OR OTHER HARMFUL
COMPONENTS. TortoiseSales.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND
ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO
DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR
THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO
YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS
MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
APPLICABLE LAW
By visiting TortoiseSales.com, you agree that the laws of the state of South
Carolina, without regard to principles of conflict of laws, will govern
these Conditions of Use and any dispute of any sort that might arise
between you and TortoiseSales.com.
DISPUTES
Any dispute relating in any way to your visit to TortoiseSales.com or to
products you purchase through TortoiseSales.com shall be submitted to
confidential arbitration in Columbia, SC, except that, to the extent
you have in any manner violated or threatened to violate TortoiseSales.com
intellectual property rights, Carolina Pet Supply may seek injunctive or other
appropriate relief in any state or federal court in the state of South
Carolina, and you consent to exclusive jurisdiction and venue in such
courts. Arbitration under this agreement shall be conducted under the
rules then prevailing of the American Arbitration Association. The
arbitrators award shall be binding and may be entered as a judgment in
any court of competent jurisdiction. To the fullest extent permitted by
applicable law, no arbitration under this Agreement shall be joined to
an arbitration involving any other party subject to this Agreement,
whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
We reserve the right to make changes to our site, policies, and these
Conditions of Use at any time. If any of these conditions shall be
deemed invalid, void, or for any reason unenforceable, that condition
shall be deemed severable and shall not affect the validity and
enforceability of any remaining condition.
OUR ADDRESS
Joe Heinen DC
P.O. Box 212143
Columbia, SC 29221
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